The Terms & Conditions described below include the provisions for all online proctoring certification exams delivered by the PM².EU – PM² Center.
When registering for an online PM² Certification Exam, the candidate agrees that he/ she has read, understood, and accepted the Terms and Conditions set forth below.
In the frame of these Terms & Conditions, the following terms are defined:
1.1 PM².EU: PM².EU – PM² Center, headquarter: 10 Archiepiskopou Makariou, 26441, Patra, Greece
1.2 PM² Certifications: Certifications on the PM² Project Management Methodology offered by PM².EU – PM² Center
1.3 Candidate: the individual who has registered for and/or has already taken or is planning to take a PM² Certification Exam
1.4 Examination: assessment of the candidates’ theoretical and/ or practical knowledge on the PM² Project Management Methodology
1.5 Online proctoring examination: online proctoring service than enables a candidate to participate in the exam from his/ her own space, with a live proctor supervision
1.6 ECVC’s Proctoring System: the supplier of the third-party proctoring service delivering the PM².EU – PM² Center online proctoring examination
1.7 Proctor: the individual monitoring the candidate throughout the duration of his/ her online examination
When registering for an online PM² Certification Exam, the candidate must meet all requirements of the relevant certification exam.
The eligibility criteria for the PM² Certification Exams are outlined on the webpage of each PM² Certification Exam.
The PM².EU – PM² Center is using ECVC’s Proctoring System for the delivery of the online proctoring PM² Certification Exams.
A candidate wishing to participate in an online proctoring PM² Certification Exams is required to have the relevant hardware (webcam and microphone), software, and internet access. More information on the requirements and rules for online proctoring PM² Certification Examinations are presented in paragraph 7.2 of these Terms & Conditions.
The candidate must ensure that he/ she meets all requirements before registering for an online proctoring PM² Certification Exams.
Prior to the day of the PM² Certification examination, the candidate must test his/ her equipment to verify that he/ she meets all requirements and to avoid any technical issues that may arise during the examination.
The responsibility for these checks lies with the candidate, and neither the PM².EU – PM² Center nor the ECVC’s Proctoring System is responsible for any equipment or network malfunction or service disruption that may interfere with and affect the candidate’s examination.
A candidate wishing to participate in a PM² Certification examination must first create his/ her PM².EU account and then take the following steps:
Click on Available Exams.
Click on Register Now on the relevant exam.
Click on PayPal and proceed with the payment or apply his/ her Voucher.
If the candidate meets the conditions for claiming a voucher, he/ she may click on Claim your voucher here, fill in the requested information, and click on Request a Voucher.
Select the date and time for the exam, by choosing a slot and clicking on SUBMIT.
A candidate may participate in the PM² Basic Certification Exam at any date and time either immediately by taking it upon payment completion or at any other time by clicking on Available Exams and then on Take Exam appearing below the PM² Basic Certification Exam.
For more information on the certification process, the candidate may check the PM².EU Guide.
In principle, exam slots are available up to two months in advance. Exam slots are being conducted on working days.
The candidate is responsible for checking his/ her personal information very carefully, especially for any incorrect name spelling, and inform immediately PM².EU of any corrections that may be needed.
The PM².EU – PM² Center reserves the right to ban a candidate from taking a PM² Certification Exam, to deny or withdraw a Certificate, or to void an examination if a candidate has not completed the payment of the full examination fees, or if the PM² Center retrospectively uncovers any payment irregularities.
A candidate may book a slot for the PM² Certification examination by following the process described in paragraph 4 of these Terms & Conditions.
The candidate is responsible for scheduling his/ her examination and booking his/ her slot. Exam slots are allocated on a first-come, first-served basis.
A candidate who wishes to reschedule an exam slot that he/ she has already booked through the PM².EU website may proceed with rescheduling through his/ her account, according to the process that he/ she followed to book the exam slot. Rescheduling of an examination before the exam date is free of charge.
A candidate has the right to cancel his/ her registration for an online proctoring PM² Certification Exam by sending an email to support@pm2.center. Any cancellation requests received by phone or any other means of communication will not be considered.
Following the cancellation, the candidate’s exam slot will be cancelled and allocated to other candidates.
Reimbursement conditions in the case of cancellation:
100% of fees are reimbursed if the cancellation email is received up to 60 days before the start of the exam.
50% of fees are reimbursed if the cancellation email is sent between 60 and 30 days before the start of the exam.
No reimbursement is made if the cancellation email is received later than 30 days before the start of the exam.
No reimbursement is made also in the case of a candidate’s non-appearance at the exam without any provisional cancellation.
A candidate who has claimed a received a voucher for a PM² Certification Exam and wishes to extend the expiration date of his/her voucher must send his/ her request by email to support@pm2.center. If the voucher has not expired yet, there will be an additional charge of 30%. If the voucher has already expired, no reimbursement is made, and the candidate must request a new voucher, and proceed with a new payment.
7.1 General candidate conduct policy
Candidates participating in the online proctoring PM² Certification Exams are required to behave in a professional manner and to appropriately conduct themselves.
The PM².EU – PM² Center treats with the utmost seriousness any behaviors that could compromise either the integrity or the confidentiality of a PM² Certification Exam, such as cheating.
Examples of inappropriate behaviour may include, but are not restricted to, disseminating exams’ content by any means, using any materials, audio, or communication devices, such as mobile phones, headphones, earbuds, other than those specifically allowed for the examination process, providing or receiving unauthorized assistance during the examination, using any recording equipment, submitted falsified personal information, searching and/ or passing on unauthorized information on exams’ contents before the start of the exam.
7.2 Special Examination rules for online proctoring examinations
To ensure the security, integrity, and value of the online proctoring PM² Certification Exams, the PM².EU – PM² Center is using the ECVC’s Proctoring System.
Any interactions that may take place between the candidate and the proctor must be made only in English.
The online examination environment must conform to the following:
A quiet, non-public, fully lighted room
No other people in the room
Not talking out loud or communicating with others by any means
Not leaving the room
Nothing except computer and external cameras on the desktop or tabletop – removal of all books, papers, notebooks, or other materials, unless specifically permitted in written guidelines particular examination
Candidates are not allowed to leave or minimise the exam page
No music is allowed to be played on the computer or any other system in the room
No other computers running in the exam room
No headphones or earbuds allowed
Nothing should be covering the lens of the camera at any time during the exam
Lighting must be “daylight” quality – overhead lighting is preferred
If overhead lighting is not possible, the lighting source should not be behind the student
Any violation of the instructions given for taking the online proctored exam will result in the dismissal of the exam
Before the exam
In addition to the time allowed for the examination, a candidate must also allocate approximately 5 to 20 minutes for completing the start-up procedures.
IMPORTANT INSTRUCTIONS BEFORE THE EXAM:
When starting an Exam, candidates are required to take and upload a clear picture of their face and a proof of identity (Accepted documents: National ID card, Passport, Driving license, Employer identification card in English, Academic ID). Therefore, candidates must be in a well-lit place, have a camera, allow their browser to access their camera, and make sure they have the proof of identity available next to them.
It is advised to use the Google Chrome browser only.
The exam should not be taken in incognito/private mode.
Candidates must make sure they start the Exam on time, as this is an automated system, and Exams are submitted by default at the end of each time slot.
During the exam:
The candidate’s computer is connected remotely with ECVC’s Proctoring System to monitor his/ her computer screen and premises. The candidate agrees to scan its premises if or when a proctor requires so.
The candidate consents to maintain audio and video connection with the proctor during the entire exam slot to enable ECVC’s Proctoring System to record his/ her exam session. Upon submission of the exam, audio and video contact are disconnected.
The candidate allows ECVC’s Proctoring System to make any recordings of and any content from his/ her examination available to the PM² Certification Committee.
The proctor is allowed to intervene in the case of any inappropriate actions or behaviors by the candidate. Such actions and behaviors include, but are not limited to, talking, or whispering aloud at the time of the exam, wearing headphones or earplugs, exiting the camera view, looking off-screen, using unauthorized materials, taking pictures or screenshots, copying, and pasting exam contents, using a secondary monitor.
The proctor can immediately terminate a candidate’s exam session if noticing any inappropriate conduct. ECVC’s Proctoring System reserves the right to report inappropriate actions to the PM² Center Certification Committee.
The proctor may suggest the disqualification of a candidate if he/ she has observed suspicious or questionable actions during the exam session.
IMPORTANT INSTRUCTIONS DURING THE EXAM:
Candidates are not allowed to minimize or move out of the exam window screen. The exam will be automatically submitted after a warning and candidates will not be able to retake it.
Candidates are not allowed to press any shortcut keys (CTRL+C, CTRL+V, etc) or Windows key, or get out of the camera’s frame. The exam will be automatically submitted after a warning and they will not be able to retake it.
Candidates whose connection was interrupted for any reason during the exam must contact support@pm2.center. The PM² Center Certification Committee will review their case and, if applicable, will provide them with a voucher to retake the exam.
Candidates facing any other issue can send a message to their proctor by clicking on the Chat icon, which is located at the bottom right corner.
7.3 Sanctions for irregularities
In the case an irregularity is discovered before or during the exam session, the candidate can be excluded from either taking or continuing the exam, and the exam result will be nullified.
In the case an irregularity is discovered after the end of the exam session, the PM² Certification Committee reserves the right to nullify, not evaluate, and/ or not establish the examination’s result.
In the case an irregularity is discovered after the candidate has received the examination result, the result can be nonetheless invalidated.
The PM² Certification Committee will inform the candidate of its decision in writing, explaining the grounds for their decision.
In any case, if irregularities are confirmed, the candidate is responsible for the full examination fees and the examination fees will not be reimbursed.
In the case of aggravating circumstances such as fraud, or serious violation of the examination rules, and/ or the candidate conduct policy, the PM² Certification Committee reserves the right to exclude the candidate from participating in any future PM² Certification Exam for a period of up to 2 years.
A candidate may view his/ her exam results through his/ her PM².EU account. The process of matching the identification details and issuing the exam results can take up to 2 working days.
The time limit for issuing the exam results may be extended if the PM² Center Certification Committee has required an inquiry to be carried out, for example in the case of suspicion of violating the examination rules.
The only feedback provided to candidates after the examination is their score. Candidates will in no case access additional information, such as the examination content and their performance in individual questions.
Under no circumstances will the PM².EU return work done by candidates.
Candidates who have failed the exam may immediately register for the next exam.
Candidates who have comments or concerns regarding an exam question must contact support@pm2.center. The PM² Certification Committee will review all candidates’ comments, concerns, and recommendations. Candidates must inform the PM².EU – PM² Center on their comments and concerns before the issuance of their exam results.
After having received the examination results, if a candidate believes that an incorrect result has been awarded, the candidate may lodge an appeal by following the appeal procedure described in the guidelines. Candidates who have received their exam results and believe that an incorrect result was issued, must contact support@pm2.center and the PM² Certification Committee will review their request.
Candidates who have failed the exam may immediately register for the next exam.
The PM².EU – PM² Center collects and uses candidates’ personal data to provide examination services.
For any candidate participating in an online proctoring PM² Certification Exam, the PM².EU – PM² Center will collect the following information through his account:
• identity data, such as the candidate’s name.
• contact data, such as candidate’s postal address and email address.
• professional profile data.
• any information provided by the candidate in their PM² Center account.
The data collected is processed for the following use:
• to handle candidate’s registration.
• to issue the exam results and the relevant certificates.
• to issue an invoice for the payment of the exam fees.
• for any other use related to the examination.
Without the information mentioned above, the PM².EU – PM² Center will not be able to properly handle the candidate’s registration.
In the frame of the purposes described above, or of its service provision, the PM².EU – PM² Center may share, pass on, or in any other way make available a candidate’s personal information to third parties, including ECVC’s Proctoring System.
These recipients may access a candidate’s data in so far as this is necessary only for the performance of their tasks and within the framework of the purposes mentioned.
Any data collected will be kept for a maximum period of 5 years upon a candidate’s last transaction or activity with the PM².EU – PM² Center. After this period, the candidate’s PM².EU account will be disabled. Only data referring to financial transactions will be kept for a maximum period of 10 years for accounting purposes.
In the context of section 2 of chapter 3 of the European Regulation 2016/679/EU concerning data protection, candidates can request from the PM².EU – PM² Center, access to and rectification or erasure of their personal data or restriction of processing concerning their data or to object to the processing as well as the right to data portability.
ECVC’s Proctoring System will collect the personal data of every candidate participating in an online proctoring PM² Certification Exam only for the purposes of delivering the online exams proctoring:
• The candidate’s photo ID documents and pictures are kept for 7 days upon exam completion.
• Video recordings of the candidate’s exams are kept 7 years upon exam completion.
Examination materials are the proprietary, confidential, and copyrighted materials of the PM².EU – PM² Center and any disclosure of the examination materials is strictly prohibited.
A candidate must preserve strict confidentiality of all examination materials or parts thereof. In the frame of these Terms & Conditions, the candidate agrees not to disclose, reproduce, copy, photograph, distribute examination materials in any other way, or make them available to third parties unless the candidate has obtained written permission to do so from the PM².EU – PM² Center.
Violators of copyright law are subject to injunctions, civil liability, forfeiture of profits, punitive damages, and other legal sanctions. The PM².EU – PM² Center may take appropriate legal action against the candidate to protect the PM² Center’s rights if the candidate violates the provisions of this section or any applicable laws.
In the case, a candidate cannot complete the online proctoring PM² Certification Exam sessions due to computer or internet disruption, or in any case of interruptions in the audio or video recordings, the PM² Center Certification Committee reserves the right to declare the exam session invalid, investigate the reason of the interruption and inform the candidate.
If the PM².EU – PM² Center systems are not responsible for the disruption, the candidate must register again for the exam and pay the relevant fees.
If the PM².EU – PM² Center systems are responsible for the disruption, the candidate will receive a free retake voucher for the exam.
An examination may be cancelled by the PM².EU – PM² Center in the event of serious and unforeseen circumstances beyond its control. Candidates are not entitled to reimbursement for any costs or damages incurred because of this cancellation, but the PM² Center Secretariat will provide candidates with free re-take exam vouchers.
Examination date and time may be modified by the PM².EU – PM² Center in the event of serious and unforeseen circumstances beyond its control. Candidates are not entitled to reimbursement for any costs or damages incurred because of this modification, but the PM².EU – PM² Center will provide candidates with free re-take exam vouchers.
These terms and conditions are exclusively governed by the Greek law.
In the event of any disputes between the PM².EU – PM² Center and the candidate arising out of the interpretation or performance of these Terms & Conditions, the applicable jurisdiction shall be that of the court of Greece, notwithstanding a plurality of respondents or third-party claims, including for urgent or protective proceedings, whether urgent or on-demand.
Write to us, we will come back to you by email
The particular guide provides information regarding the precise steps you need to take in order to connect to PM² Center website, navigate through it and participate in an exam.
This guide applies only to the PM² Center website, which addresses to those who wish to participate in an exam and acquire a PM² Certification.
In order to create an account, you have to perform the following steps:
NOTE: It is suggested to use Google Chrome browser, in order to be able to participate in the exam you want.
IMPORTANT: It is required to fill in all the fields with an asterisk. It is not mandatory to fill in the Organisation Name and the VAT Number, but if you belong to an organization you need to fill in those fields, in order to invoice.
• Click on Available Exams that appears on the left side menu.
• Click on Register Now on the particular exam that you want to complete.
• If you have a Coupon Code (Voucher Code), fill it in the respective field and click on APPLY.
• Click on PayPal.
• If you want to pay with PayPal:
1. Enter your email or mobile phone in the respective field.
2. Click on Next.
3. Fill in your credit or debit card details (Country/Region, Card number, Expiration date, CSC, First name, Last name) in the respective fields.
4. Fill in your billing address and your contact information in the respective fields.
5. Choose whether you would like to create a PayPal account or not and click on Pay Now.
• If you want to pay with a Bank Account or Credit Card:
1. Click on Pay with a Bank Account or Credit Card.
2. Follow the same procedure described earlier regarding payment with PayPal.
! You can participate to the PM² Basic Certification Exam at any date and time. You can either take it as soon as you make the payment and/ or apply your voucher, or at any other time by clicking on Available Exams and then on Take Exam appearing below the PM² Basic Certification Exam. For the rest of the PM² Certification Exams you must reserve a slot in advance. Exam slots are being conducted on working days. You can find available Exam slots up to one month in advance.
In order to start your Exam, please perform the following steps:
NOTE: It is not mandatory to answer all the questions in turn. You can navigate from question to question and answer in any order you want.
NOTE: The process of matching your identification details can take up to 2 working days.
NOTE: You have to log in your account in order to save and/or share your certificate. If you are not logged in, you can only view it.
NOTE: Please be careful not to write PM2 instead of PM².
An exam review can be requested when a candidate believes that a problem or an event has prevented them
from successfully completing or succeeding a PM² Alliance Certification Exam. Should the request for review be
directly related to one or more exam questions, the details of the problem must be clearly explained, and the
necessary information provided (i.e. e-Voucher or Test number, question number and/or a description of the
question). This will allow for the PM² Alliance Certification Reviews & Appeals Committee (CRAC) to identify the
question and review the claim.
An appeal can only be made on ground of the following:
• exam platform irregularity during the exam
• specific question irregularity
• unfair dismissal or exam suspension
In both cases, the request should be submitted formally to the attention of the PM² Alliance Certification
Reviews & Appeals Committee (CRAC) within 5 working days of the exam’s date/incident. The PM² Alliance
will acknowledge the receipt of the request for review or appeal automatically, will conduct all necessary
validation in a constructive, impartial and timely manner, and will provide an answer within 10 working days.
The outcome decision of the Committee will be final. A record of the complaint, including any subsequent
action(s) taken, and the decision made will be maintained by the PM² Center. All information pertaining to the
complaint will remain confidential.
Should the PM² Alliance Certification Reviews & Appeals Committee (CRAC) acknowledge a mistake in a
question, the procedure will be to remove the question from the exam and the candidate’s final score will be
recalculated based on the remaining number of valid questions. The PM² Center Certification Reviews &
Appeals Committee (CRAC) is comprised of the following three members:
1. PM² Alliance Certifications Coordinator
2. PM² Center Expert 1 and Expert 2
Please also note the following:
▪ Candidates accept the rules of the examination once they start an exam, therefore, appeals against
the exam rules as published on the exam invitations and communicated at the beginning of the exam
session, will result a negative outcome.
▪ In order to safeguard the credibility of the exam and its fairness to future candidates, the wording of
the questions and their answers will not be communicated.
▪ Please visit and review the sections Problem and Complaint Handling at the following page:
www.PM2.center/Certification/appeals
▪ For further information, please contact support@pm2.center with the subject of Certification Review
& Appeals.